Privacy Policy - Dispatchwork Shop

1. Who we are

Dispatchwork Shop (“we”, “us”, or “our”) operates the online store at https://shop.dispatchwork.info/.

We are Dispatchwork, registered at: Finanzamt Berlin-Neukölln

Jan Vormann, Tempelhofer Ufer 10, 10963 Berlin, Germany
Company Reg. No.: DE329837123

For questions about this policy or your data, see “Contact Information” below.

2. What personal data we collect and why we collect it

Data type	Examples	Purpose & Legal Basis
Identity	Name, billing & shipping address	Contract performance: to process your order
Contact	Email address, phone number	Contract performance & support
Transactional	Order history, payment method (last 4 digits)	Contract performance, tax & accounting compliance
Technical	IP address, browser & device type, cookies, usage logs	Legitimate interest: site security, performance

We do not collect sensitive personal data (e.g. health, religion).

2.1 Comments

If you leave a comment or review, we store your name, e-mail address, and comment content. This helps us moderate and display your feedback.

2.2 Media

Any image or file you upload is public. Do not upload personal or sensitive images.

2.3 Contact Forms

If you contact us via a form, we collect your name, email, and message.
We retain form submissions for 6 months to follow up on support inquiries.

2.4 Cookies & Similar Technologies

We use cookies to:

Remember your shopping-cart contents

4. Who we share your data with

Recipient	Data shared	Purpose	Privacy Policy
PayPal	Payment token, billing name & email	Payment processing	https://www.paypal.com/privacy
Cloudflare	IP address, request headers	DDoS protection, CDN	https://www.cloudflare.com/privacypolicy/
Hetzner	Full database backup, logs	Hosting & backups	https://www.hetzner.com/legal/privacy-policy

We do not sell or rent your personal data to third parties.

5. How long we retain your data

Order records: 3 years (for tax & accounting)
Contact form entries: 6 months
Analytics logs: up to 2 year (anonymous aggregate)

6. Your rights over your data

Under GDPR, CCPA and similar laws, you may:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Port your data in machine-readable form
Withdraw consent at any time (where processing is consent-based)

To exercise these rights, contact us at privacy@dispatchwork.info

7. International transfers (“Where your data is sent”)

Our servers and those of our third-party partners (Paypal, etc.) are located in the United States.
We rely on EU Standard Contractual Clauses or equivalent safeguards to protect EU residents’ data.

8. How we protect your data

Encryption: All data in transit is protected by TLS/SSL.
Access control: Only authorized staff and service partners can view personal data.
Backups: Daily encrypted backups stored off-site.
Security training: Our team undergoes annual data-protection training.

9. Data breach procedures

In the unlikely event of a breach, we will:

Contain and assess the incident
Notify affected users within 72 hours (per GDPR)
Inform relevant authorities if required
Remediate and strengthen controls to prevent recurrence

10. What third parties we receive data from

We do not aggregate third-party data about you beyond what you explicitly provide.

11. Automated decision-making & profiling

We do not use automated decision-making or build marketing profiles beyond standard analytics.

12. Contact Information

If you have any questions, complaints, or wish to exercise your data rights, please contact:

Data Protection Officer
Dispatchwork Shop
privacy@dispatchwork.info
Tempelhofer Ufer 10, 10963 Berlin, Germany

Changes to this Policy
We may update this policy when our practices change. If we make material changes, we will post a notice on our homepage.